Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model

The Örebro City Citizen-Oriented E-Government Strategy

This chapter discusses practices, opportunities, and challenges in local e-government project management by means of a case study involving interviews, document studies, and an element of action research, over eight months. The analysis against e-government success factors finds seven “critical issues”; political timing, resource allocation, political mandate, distinction between administrative...

A Novel Fuzzy Group ANP Model for Global E-government Readiness Assessment from an e-Citizen Relationship Management Perspective

E-government readiness assessment is a significant indicator in measuring citizen satisfaction levels in using E-government services. It provides an opportunity to learn about the government's strengths and weakness on the journey to excellence. Simultaneously, the main goal of E-government is to create an optimized relationship with its citizens. This paper presents an E-Government readiness a...

Egyptian Electronic Government : The Citizen Relationship Management ( CRM ) Case Study

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in...

Organisational Determinants Influencing Citizen Relationship Management (CiRM) Implementation in the British Local Governments

e-Government Services Maturity Models

This paper proposes parameters for developing a comprehensive globally accepted e-government maturity model. We investigate existing maturity models and their stages of growth, and identify various parameters based on the stages defined by Quirk’s model, and additionally incorporating parameters such as secrecy, privacy & personalization. The proposed parameters for eGovernment maturity models ...